Shipping policy
Thank you for shopping at Uso Wanai. Our commitment to you extends to ensuring a seamless delivery of your products. Below are the details of our shipping policy.
1. Shipping Processing Time
- Order Processing: Orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates
- Shipping Options: We offer various shipping options through UPS, Canada Post, and DHL. The shipping rates and delivery estimates for your order will be calculated and displayed at checkout.
3. International Shipping
- Worldwide Delivery: We proudly offer international shipping to all countries.
- Customs, Duties, and Taxes: Uso Wanai is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
4. Shipping Carriers
- We use the following carriers for both domestic and international orders: UPS, Canada Post, and DHL.
5. Order Tracking
- You can track your order with the tracking number provided in your shipping confirmation email. This will give you real-time updates on your shipment's status.
6. Damages
- Uso Wanai is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. Missed Deliveries
- If you are not available to receive your delivery, the carrier will leave a note with instructions on rescheduling your delivery or picking up your package from a local depot.
8. Returns Policy
- Our return policy provides detailed information about options and procedures for returning your order. Please refer to our Return Policy [Insert hyperlink to the policy].
9. Contact Us
- Should you have any questions or concerns regarding our shipping policy, please contact us at: Support@Usowanai.store