Refund policy

All Sales Are Final

At Uso Wanai, we take pride in the quality and uniqueness of our products. Due to the nature of our offerings, we maintain a strict 'no refund' policy. All sales made through our website are final.

Damages and Issues

We understand that sometimes things might not go as planned. If you receive a damaged or defective item, please contact us immediately at support@usowanai.store. Include a detailed description and photographic evidence of the issue. We will assess the situation and, if applicable, offer a suitable solution which may include a replacement or store credit.

False Chargebacks

Our team works diligently to ensure all transactions are processed with the utmost integrity. Any false chargeback claims will be contested vigorously. We encourage customers to contact us directly for any payment or order discrepancies to find an amicable resolution.

Contact Us

For any questions regarding our refund policy or for assistance with your order, please email us at support@usowanai.store. Our dedicated support team is committed to ensuring your satisfaction and will respond to your inquiries promptly.